Privacy Policy

Last updated: 4 October 2025

Welcome to Secret Body. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website www.secretbody.co.uk, contact us, or receive treatment in our clinic.

By using our website or services, you agree to this policy. We are committed to protecting your privacy and handling your personal data responsibly.

1. Who We Are

Business Name: Secret Body

Address: 159A Ravenhill Road, Swansea, SA5 5AH, United Kingdom

Phone: 01792 949004 / 07511 525764

Email: info@secretbody.co.uk

Instagram: @secretbody.swansea

Secret Body is a Body Sculpting, Anti-Aging & Laser Clinic providing non-surgical aesthetic and cosmetic treatments.

2. Information We Collect

We may collect and store the following types of personal information:

  • Personal details: full name, date of birth, and gender

  • Contact information: phone number, email address, and postal address

  • Medical information: relevant health history, medications, and allergies (for treatment suitability and safety)

  • Payment information: payment method, transaction history (processed through secure third-party providers)

  • Marketing data: your preferences, feedback, reviews, and engagement with our social media or ads

  • Technical data: your IP address, browser type, and website usage information via cookies and analytics tools

3. How We Use Your Information

We use your data to:

  • Manage your appointments and treatment bookings

  • Conduct consultations safely and effectively

  • Process payments and issue receipts

  • Send appointment reminders or follow-up messages

  • Comply with insurance and legal obligations

  • Improve our services and website experience

  • Send promotional messages or offers (only if you have opted in)

We do not sell, rent, or trade your personal information to any third parties.

4. Marketing and Communication

If you opt in to receive our marketing emails, texts, or social media updates, you can unsubscribe at any time by:

  • Clicking the “unsubscribe” link in an email

  • Replying “STOP” to an SMS

  • Contacting us directly at info@secretbody.co.uk

5. Data Storage and Security

Your personal data is stored securely on password-protected systems and encrypted servers.

We implement strict access controls to ensure your data is safe from unauthorised access, misuse, or loss.

6. Data Retention

We retain your records for as long as necessary to meet legal and insurance obligations — typically 6 years after your last treatment — unless a longer retention period is required by law.

After this period, your data is securely deleted or anonymised.

7. Sharing Your Data

We may share limited personal data with:

  • Trusted partners or medical professionals (only if necessary for your treatment and with your consent)

  • Payment processors or booking platforms (for transactions and scheduling)

  • Insurance or legal authorities (only where legally required)

All partners we work with comply with UK data protection laws.

8. Your Rights (Under UK GDPR)

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of inaccurate data

  • Withdraw consent for marketing communications

  • Request data portability

  • File a complaint with the Information Commissioner’s Office (ICO) if you believe your data rights have been violated

You can exercise your rights by emailing info@secretbody.co.uk.

9. Cookies and Tracking

Our website uses cookies to improve your experience and analyse traffic.

Cookies help us remember your preferences and measure how visitors use our site.

You can disable cookies through your browser settings at any time.

If you use our site with Meta Pixel, Google Analytics, or Squarespace Analytics, anonymised tracking data may be collected for marketing and performance purposes.

10. Children’s Privacy

Our services are intended for adults.

We do not knowingly collect personal information from anyone under the age of 18 without parental consent.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in the law or our business practices.

The updated version will always be posted on this page with a new “Last updated” date.

12. Contact Us

If you have any questions or requests regarding your personal data or this Privacy Policy, please contact:

📧 info@secretbody.co.uk

📞 01792 949004

🏠 159A Ravenhill Road, Swansea, SA5 5AH, United Kingdom